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Privacy and Cookies

We respect your privacy; please help protect our assets

Our identity and role

Thank you for visiting our website. Jacobs Engineering Group Inc. and its global subsidiaries and affiliates, (“Jacobs” or “we”) is strongly committed to protecting the privacy of users (“you” or “your”) visiting (“Website” or “Service”) or using the Flood Modeller software (“Software”).

We provide engineering services, architectural design services, planning consulting, and other engineering related services for a wide variety of industries including: petroleum, chemical, refining, mining and minerals, fertilizer, pharmaceutical, and other markets.

We act as Controllers of your Personal Data in the areas and context covered by this Privacy Statement. Our contact details are set out at the end of this Privacy Statement.


We created this Privacy Statement to tell you how we use your Personal Data, i.e. any piece of information that relates directly or indirectly to you and warrants protection under local privacy laws, including the European General Data Protection Regulations (EU) 2016/679 (GDPR) and UK GDPR - the retained EU law version of the GDPR as it forms part of the law of England and Wales, Scotland and Northern Ireland along with the UK Data Protection Act 2018. It is important to us that you understand how we will treat your Personal Data and that you are aware of your rights.

“Personal Data” means information which can be used to identify, directly or indirectly, a particular individual, but does not include data that is de-identified, anonymous, or publicly available.

What Personal Data do we collect? Why? How?

We may collect, use, store and transfer the following personal data:


​(a) Information about your visits to and use of this Website, as explained in section “Website Usage Data & Cookies” below;


(b) Your technical and software usage data when you use our Software, as explained in section “Software Usage Data & Cookies” below;


(c) Your email address and other necessary contact information for alerts and newsletters from Jacobs, as explained in section “Alerts & Newsletters”;​


(d) Your email address and other necessary contact information in the contact forms you fill out to communicate with Jacobs, as explained in section “Registration and Request Forms”;


(e) Your email address and other necessary contact information in the technical support contact form you fill out, as explained in section “Technical Support Form”


​Personal Data is also collected when you communicate with us or when you visit our Website.

Where we need to collect Personal Data by law, to run the Software or to provide you with the information you requested through our Website services, and you fail to provide that data when requested, we may not be able to perform the requested services.  Should this occur, we will notify you if this is the case at the time.


​In addition to the purposes stipulated in this Privacy Statement, and only to the extent this is explicitly allowed by law or such an obligation is imposed on Jacobs by law, we may use your Personal Data for further purposes under the conditions laid down in local relevant legislation. In any case, Jacobs shall observe transparency and the rest of the principles for lawful processing of your Personal Data.

Website Usage Data & Cookies

Jacobs may collect information on how the Website is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

We may use such information to provide and maintain the Website, notify you about changes to our Service, allow you to participate in interactive features of our Service or the Website when you choose to do so, provide customer care and support of the Website, provide analysis or valuable information so that we can improve the Service, monitor the usage of the Service, and detect, prevent and address technical issues of the Website.


These purposes also represent our legitimate interests to administer this Website, improve its usability, and improve your browsing experience by personalising the Website.


The Website also uses non essential cookies, including marketing, functional and analytic cookies, to collect information from you automatically when you visit the Website, after having obtained your consent. Cookies are small text files that are stored on your computer or device when you visit a website, and have different functions.


You may change your cookie settings through your browser and the help section. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.


We use cookies to authenticate users, to allow us to track your individual user session and enable you to use the Website, and to improve the usability of the Website (such as displaying relevant content to your geography). We may also use cookies to enable us to track Website usage and conduct statistical analysis to help us improve our Service.


If you don’t accept our cookies, or change your cookie settings or preferences, you may lose some or all functionalities on the Website.


You can find information on cookies and web beacons at

Software Usage Data & Cookies

When you use the Software, we may use Technical and Usage data, to identify any bugs within the Software or to identify and inform future development requirements to the Software.


  • Technical data may include internet protocol (IP) address, operating system, version of operating system, device type, device model, machine name, number of processors, model of processors, screen resolution, time zone setting, city and country, licence ID, licence type, product version.

  • Usage data may include information about how you use our Software (help pages viewed, features used, links clicked, data submitted, data exported, simulations created, crash reports, on specific dates and time).


The Software however doesn’t currently use cookies.

Alerts & Newsletter

We gather and process information when you subscribe to our newsletter option. This information is used to send you email alerts and newsletters, as per your requests and after having obtained your consent to receiving such press releases.


To the extent allowed by law, we further use this information to pursue our legitimate interests, in particular for direct marketing purposes regarding similar products and services.

Registration & Request Forms

We gather and process information when you fill out registration forms to request information from Jacobs, after having obtained your consent. Requests for information could include software download requests, price list requests, software demo requests, webinar registration requests, training course registration requests, event registration requests, factsheet requests, white paper requests and technical paper requests. This information is used to send you replies to your queries and provide you, to the extent possible, with any guidance or details in relation to the request.

Where relevant, in particular if you are a supplier or customer of Jacobs, we may also use this information to perform our obligations and pursue our rights under the contract entered into by you and us, including in the context of any legal proceedings if necessary. Such information is also collected and treated at the stage prior to concluding any contract as a follow-up to you placing an order or making any other relevant inquiry. Failure to provide us with such information may prevent us from smoothly performing our obligations in the context of an existing or future contractual relation.

Where relevant, in particular if you are a user of Jacobs products or services, we may also use this information to comply with our relevant legal obligations, such as under the legislation regulating product liability.

Technical Support Form

When you complete the Technical Support Form on our website, we will use your Personal Data to provide relevant technical support services. This information is used to send you replies to your queries and provide you, to the extent possible, with any guidance or details in relation to the request.


We may also use your Personal Data to help improve and further develop the Software or resolve any possible ‘bugs’ within the Software.

Sharing your Personal Data?

Without prejudice to any disclosure of information made compulsory by competent authorities and only to the extent such disclosure is required by law, Personal Data you provide to Jacobs may be shared, consistent with applicable law and in accordance with the purposes each time served, as follows: 

  • With Jacobs departments, including representatives and employees, as necessary. For instance, Personal Data of newsletters subscribers shall be shared with Jacobs teams that are responsible for marketing. Usage Data shall be processed by Jacobs department responsible for Flood Modeller.

  • With affiliates and subsidiaries of Jacobs. Please note that Jacobs has a legitimate interest in transmitting your Personal Data within the group of affiliated companies for internal administrative purposes and to better serve the rest of the purposes stipulated in this Privacy Statement.


  • With a third party in the event of a sale, merger, re-organisation, or other transaction involving part or all of Jacobs.

  • With law enforcement agencies if required by law and under the relevant safeguards for the protection of your fundamental rights, in particular where Jacobs reasonably believes unlawful activities, fraud, or bodily injury or death have occurred or the Personal Data may aid an ongoing investigation.

  • ​​With third parties and third-party business providers that provide services to Jacobs, such as IT-related services, marketing-related services or third-party’s supporting the use of the Software, as shown in the table below:




All service providers to Jacobs will use Personal Data only for the purposes identified in this notice and will provide services under a contract which restricts use of information to that which is necessary to perform services on our behalf or to comply with legal requirements.

Because Jacobs operates globally with locations in many different countries, we may transfer your information from one legal entity to another or from one country to another in order to accomplish purposes listed in this notice. We will transfer your Personal Data in a manner that is consistent with applicable legal requirements.  

Delivery of conferences and events
Customer relationship management system
Delivery of webinars and training courses
Parallel Works
Provision of Flood Cloud service


The security of your Personal Data is important to us. We shall implement appropriate technical and organizational measures to ensure the protection of your privacy and a level of security appropriate to the risks entailed in any processing operation. However, we note that no method of transmission over the Internet, or method of electronic storage is 100% secure. Whilst we strive to use commercially acceptable means to protect your Personal Data, we underline that we shall have no liability for events for which we are not responsible.

Links to Other Websites

The Website contains hyperlinks to non-Jacobs sites that may be of interest to users. Jacobs does not control or monitor the privacy, accuracy, quality, or integrity of those sites. You should check the Privacy notice and policies of each website you visit. Links to third-party sites are provided solely for your convenience, and any use or submission of data to such sites shall be at your sole risk.


The Software may contain links to other websites. Neither Jacobs nor any member, director, employee, officer, or agent of Jacobs assumes any responsibility for the owners or operators of such other websites, any goods and services they supply, or the content of their websites. No condition, warranty or other terms or representation is given in relation to any such website (including any liability arising out of any claim that the content of any external website to which the Software includes a link infringes the intellectual property rights of a third party). Hypertext links are not to be taken as an endorsement of such websites or as a warranty that such websites will be free of viruses or other such items of a destructive nature.

How long does Jacobs' keep Personal Data

Jacobs limits the use of Personal Data to ways that are compatible and relevant to the purposes for which the Personal Data was collected or subsequently authorized or for which a specific legal basis was used such as legitimate interests, consent, performance of contract, compliance with a legal obligation or otherwise. Jacobs will take reasonable steps to ensure that Personal Data is reliable for its intended use and that the information is accurate, complete, and current.

Personal Data is retained as needed to fulfill the purposes for which it was collected. In addition, Personal Data is also retained in accordance with legal, regulatory, and contractual requirements and in accordance with Jacobs' retention schedule. In particular, without prejudice to your rights explained in the following section, we will keep your Personal Data, as follows:

  • Information about your visits to and use of this Website shall be kept only for as long as your use of this Website.

  • Information provided through the completion of registration forms or through your subscription to our newsletter shall be kept until you retract the consent you provide to send these to you. We may contact you on a regular basis to seek for the renewal of your approval of us keeping such information.

  • Where relevant, information pertinent to transactions between you and us shall be stored throughout the lifecycle of the transactions concerned and for as long as is necessary for the pursuit of legal claims or required by local law, including amongst others tax legislation.

  • Information about your use of the Software will be retained for as long as you use the Software and after termination of your EULA archived for a period of 1 year.

Your Rights

You have the right to enquire about how we are processing your Personal Data and to request a copy of the Personal Data we are holding for you. In addition to this, you have the right to object to our processing of your Personal Data, and to request correction, amendment, deletion, or restriction of the processing of your Personal Data and data portability. To do so please contact the Flood Modeller team (


If you are unhappy with how we’ve handled your Personal Data, please contact our privacy team at:


If you are not satisfied with our response to your complaint or believe our processing of your Personal Data does not comply with the applicable data protection laws, you can make a complaint to the data protection authority in the country where you usually reside, your country of work or the country of alleged infringement.

In the UK, you can contact the Information Commissioner's Office (ICO):,contact%20us%20via%20live%20chat 


For EU residents, you can find your local authority here:


The Freedom of Information (FOI) Act gives the right for anyone to access recorded information held by a public body or non-public body carrying out a public function. By using the Software you consent to your data and/or Personal Data being subject to FOI requests. Where Jacobs receives these requests, it will endeavour to consult you and gain your consent prior to disclosure, however this will be subject to requirements under law.

Intellectual Property

The information on this Website, including all design, text, images, white papers, press releases, and other information, is protected under United States and other copyright laws and is owned by Jacobs Engineering Group, Inc. or is used under license from the copyright owner. The information may not be copied, reproduced, re-posted, transmitted, displayed, distributed, rented, sublicensed, altered, stored for subsequent use, or otherwise used in whole or in part in any manner without Jacobs' prior written consent, except to the extent that such use is authorized under the United States copyright laws.

Jacobs' logos, trademarks, service marks, and images used on this site are the property of Jacobs Engineering Group Inc. and may not be used without permission from Jacobs and then only with proper acknowledgment. Please contact us to ask for permission.


While Jacobs attempts to ensure that only accurate information is presented on this Website, we assume no responsibility for, and make no representations with respect to, the accuracy of any information presented here. Therefore, all materials and information are presented "AS IS," and Jacobs expressly disclaims any implied or expressed warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property relating to such material. In no event, shall Jacobs be liable for any damages whatsoever arising from or related to your access to, or use of, our Website or the information or material presented herein.

Changes to this Privacy Statement

Jacobs may make changes to this Privacy Statement. Notification of changes will be posted on this page. You should review this Privacy Statement periodically to keep up to date on our most current policies and practices.


This Privacy Statement was last updated on January 10, 2022.

Contact Us

If you have any comments or questions or if there are other things we can do to maximize the value of this website to you, please contact us. If you have questions about Jacobs’ privacy practices generally, or wish to report a violation of the provisions of this statement, please contact us at or write to the following address: Jacobs UK Limited., Flood Modeller, Cottons Centre, Cottons Lane, London, SE1 2QG, United Kingdom.

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