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Contact support

If you have a current support and maintenance contract with Jacobs, you can contact our dedicated support team using an online form or by requesting a call back.

Log in to access online support

An online support ticket is the easiest and quickest way to contact one of our experts.


Our support team can also be contacted by email, however we advise you to create an online ticket.

Call us

Europe: +44 (0)845 094 7994

North America: +1 (425) 233-3106

Australasia: +61 (0)2 9032 1572

Asia: +91 20 6680 5566

Get started with Flood Modeller


Download the latest version of Flood Modeller to undertake the 1D and 2D quick start guides.


Frequently asked questions have been populated to help answer your questions.


Our manual provides detailed descriptions on features, tools and other functionality.

Quick start guides

Quick start guides providing instructions on how to use Flood Modeller.

Technical papers

Short papers discussing the latest innovations, ways to improve modelling outputs and more

Ideas Lab

Influence the development of Flood Modeller by suggesting new features and improvements.


Benefit from the wealth of experience offered by other users by posting a question on the forums.

Training & Events

Training courses, webinars and conferences that are suitable for new and existing users.


A selection of 'how to' guides, webinar recordings and other technical videos.

Tip of the month

Read our tips of the month for useful insights into the software.

What's new in V4.5

New and enhanced functionality for your flood modelling projects.

Conference outputs

Watch the presentations from our popular annual user conference.

Support and maintenance contracts

A support and maintenance contract is much more than just technical support for your software. Over 96% of our clients annually renew their contracts as it provides extensive benefits. Whichever licensing option you select, support and maintenance is available from our global support network.

In addition to an annual support contracts for both Flood Modeller Free and Flood Modeller Pro, organisations can purchase an optional SupportPlus package, which complements their standard contract. SupportPlus provides various benefits which improve an organisation's overall Flood Modeller experience.

Find out more

What our clients say...

"I wanted to thank you for all the advice you have given me. That has been incredibly helpful. In the end, running the model double precision has reduced the mass error drastically (to within +/-1%), and the results are comparable to those run using single precision"

Angela Dhaliwal, Principal Consultant, Wood

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