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Contact support

If you have a current support and maintenance contract with Jacobs, you can contact our dedicated support team using an online form or by requesting a call back.

Log in to access online support

An online support ticket is the easiest and quickest way to contact one of our experts. It also allows you to track the progress of your query.


Our support team can also be contacted by email, however we advise you to create an online ticket.

Call us

Europe: +44 (0)845 094 7994

North America: +1 (314) 335-5074

South America: +54 (0)11 4309 0144

Australasia: +61 2 9950 0200

Asia: +65 6391 0350

Get started with Flood Modeller


Download the latest version of Flood Modeller to undertake the 1D and 2D quick start guides.


Frequently asked questions have been populated to help answer your questions.


Our manual provides detailed descriptions on features, tools and other functionality.

Quick start guides

Short documents providing instructions on how to run a 1D or 2D models and view results.

How to guides

Short guides discussing some of the new features provided within the software.

Ideas Lab

Influence the development of Flood Modeller by suggesting new features and improvements.


Benefit from the wealth of experience offered by other users by posting a question on the forums.


Training courses, webinars and conferences that are suitable for new and existing users.


A selection of 'how to' guides, webinar recordings and other technical videos.

Flood Cloud: Transforming the way you model

Flood visualisation and analysis tools

An introduction to flood modelling

What's new in Flood Modeller and TUFLOW

Support and maintenance

A support and maintenance contract is much more than just technical support for your software. Over 96% of our clients annually renew their contracts for Flood Modeller and TUFLOW support as it provides extensive benefits. Whichever licensing option you select, support and maintenance is available from our global support network.

In addition to an annual support contracts for both Flood Modeller Free and Flood Modeller Pro, organisations can purchase an optional SupportPlus package, which complements their standard contract. SupportPlus provides various benefits which improve an organisation's overall Flood Modeller experience.

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