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A support and maintenance contract is much more than just technical support for your software. Over 96% of our clients annually renew their contracts for Flood Modeller and TUFLOW support as it provides extensive benefits. Whichever licensing option you select, support and maintenance is available from our global support network.

In addition to an annual support contracts for both Flood Modeller Free and Flood Modeller Pro, organisations can purchase an optional SupportPlus package, which complements their standard contract. SupportPlus provides various benefits which improve an organisation's overall Flood Modeller experience.

Features and benefits

Flood Modeller Free

£900

Flood Modeller Pro

From £900

SupportPlus

£2,000 (in addition to a standard support contract)

Rapid resolution of software related issues by telephone and/or email

Yes

Yes

-

Regular software updates, including user feedback and client requests

-

Yes

-

50% off Flood Modeller annual conference tickets

-

Yes (unlimited tickets)

-

Assured compatibility with the latest version of TUFLOW

-

Yes

-

A professional service from a trusted, knowledgeable and familiar support specialist provider

Yes

Yes

-

Access to an online user community consisting of over 25,000 people

Yes

Yes

-

Assured compatibility with the newest operating systems

Yes

Yes

-

Beta testing opportunities - providing early access to new tools and features

Yes

Yes

-

Free Flood Modeller annual conference tickets

Yes (one ticket)

-

Yes (four tickets)

50% off scheduled Flood Modeller and TUFLOW training courses

Yes (one course)

-

Yes (four courses)

25% off bespoke Flood Modeller and TUFLOW training courses

-

-

Yes (two courses)

Flood Cloud credits (for use with Flood Modeller, TUFLOW or HEC-RAS models)

-

-

Yes (2,000 credits)

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