We use cookies to make your experience of our website better. You can delete or block cookies, but some parts of this website won't work without them. By using this website you accept our use of cookies.

Search learning content on the Flood Modeller website

Contact support

If you have a current support and maintenance contract with Jacobs, you can contact our dedicated support team using an online form or by requesting a call back.

Log in to access online support

An online support ticket is the easiest and quickest way to contact one of our experts. It also allows you to track the progress of your query.

Email

Our support team can also be contacted by email, however we advise you to create an online ticket.

Call us

Europe: +44 (0)845 094 7994

North America: +1 (314) 335-5074

South America: +54 (0)11 4309 0144

Australasia: +61 2 9950 0200

Asia: +65 6391 0350

Join the Flood Modeller community

Ideas Lab

Influence the development of Flood Modeller by suggesting new features and improvements.

Forums

Benefit from the wealth of experience offered by other users by posting a question on the forums.

Get started with Flood Modeller

Download Flood Modeller

Download the latest version of Flood Modeller to undertake the 1D and 2D quick start guides.

Frequently asked questions

Frequently asked questions have been populated to help answer your questions about our software.

Online manual

Our comprehensive manual provides detailed descriptions on features, tools and other functionality.

1D quick start guide

This document provides instructions on how to run a 1D model and view results within Flood Modeller.

2D quick start guide

This document provides instructions on how to run a 2D model and view results within Flood Modeller.

How to guides

Short guides designed to help users utilise some of the new functionality provided within the software.

Forums

Benefit from the wealth of experience offered by other users by posting a question on the forums.

Training events

Training courses, webinars and conferences that are suitable for new and existing users of our software.

Videos and webinars

A selection of 'how to' guides, webinar recordings and other technical videos introducing key functionality.

Flood Cloud: Transforming the way you model

Flood visualisation and analysis tools

An introduction to flood modelling

What's new in Flood Modeller and TUFLOW

Support and maintenance

A support and maintenance contract is much more than just technical support for your software. Over 96% of our clients annually renew their contracts for Flood Modeller and TUFLOW as it provides extensive benefits. Whichever licensing option you select, support and maintenance is available from the Jacobs global support network.

Our technical support team are experts in software development, user support and the application of our software to real-world problems. We provide advice on software installation, model running and software functionality.

In addition to an annual support and maintenance contract, organisations can purchase an optional SupportPlus package, which complements their standard contract. SupportPlus provides various benefits which improve an organisations overall flood modelling experience.

Privacy & Terms

Copyright